Return & Refund Policy – AVENZO

Last updated: January 23, 2026

At AVENZO, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

We offer a 30-day return period from the date you receive your item.

To qualify for a return:

• The item must be unused, unworn, and in its original condition
• Original packaging and tags must be intact
• Proof of purchase is required

To request a return, please contact us at:

📧 avanzoaofficial@gmail.com

Once your return is approved, we will provide instructions on how and where to send your package.

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

• Damaged
• Defective
• Incorrect

Non-Returnable Items

Some products cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care or hygiene products
• Hazardous or flammable materials

• Gift cards
• Sale or clearance items

If you're unsure about a product, contact us before purchasing.

Exchanges

We do not offer direct exchanges.

The fastest solution is to:

• Return the original item
• Place a new order once the return is approved

European Union Customers – 14 Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days without providing a reason.

Returned items must be unused, in original packaging, and with proof of purchase.

Refunds

Refund Process

Once we receive and inspect your return:

• You will be notified of approval or rejection
• Approved refunds are processed to your original payment method within 10 business days

Please note: banks and payment providers may take additional time to post the refund.

If you haven't received your refund after 15 business days, contact us at:

📧 avanzoaofficial@gmail.com